Frequently Asked Questions

This page displays real-time, interactive information about your conference call. The conference moderator controls the conference from this page.

No, anyone with the conference code can view the conference room while a conference is in progress. However, only the host can control the call, such as adding participants or muting all participants.

Clicking on the add participant link will open a new window which the host can use to add a new participant to the conference. Enter the name and phone number of the person you want to add, choose your sidebar options and click 'add participant'. The name is optional. The computer will then dial out to the requested participant.

Only the moderator can initialize the recording option. To start recording your conference call you can either by push *87 on your phone or go to the web site in the conference room and select the start recording button. Once you start the recording a prompt will come on telling you that your recording has been initialize.

If a participant joins the call after the recording has begun a prompt will play to the participant prior to being bridged into the call that recording is in progress. When you are ready to end your recording you can either push *88 on your phone or go to the conference room and select end recording.

A charge of 7.4¢/min will be charged to your account for every minute the call was recorded.
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You will need to go to your call detail and look up the call you recorded. On the right side of that call detail you will see an icon that looks like a mike; click on that icon and your recording will begin.

All recordings are available 24 hrs a day; for 30 days from the recording timestamp.

You can easily back up all recordings to your computer and should if you feel you may need to refer to them at a later date.

Go to your call detail and look up the call you recorded; one of the legs of the call will be labeled as recording and will give you the time duration and costs for the recorded portion of the call.

If some calls into the conference call prior to the host/moderator, they will be put in a waiting room until the host /moderator joins the call or they choose to hang up. While in the waiting room that participant's costs will be deducted from the host's account.

Sidebar is one of the options a host has when adding a new participant from the web site. It removes the host temporarily from the main conference so he/she can talk with the new participant before adding them to the conference. Just remember to let the existing participants know that you, the moderator, will be muted from the conference momentarily.
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There are several reasons. If the party you are trying to reach has an extension or has no direct outside phone number you must add with sidebar. You can also use the sidebar function to talk with them privately before connecting them with the rest of the people on the conference call. Finally, if you need to try them at several locations because you are not sure of their location or phone number, you can use the sidebar option. All are good reasons to use the sidebar feature.

The host can end the conference, by clicking the 'end conference' link on the conference room page. This will end the conference and hang up all the participants.

You can add funds to your account with a major credit card. Clicking on the recharge account link on the My Account page will open a new window which will walk you through the account recharge process. It will give you the choice of making a one-time manual recharge or setting up auto recharge. If you choose the auto recharge option, your account will automatically rechage with no intervention by the host. The "in-call" recharge process works the same as the normal recharge except it shows up in a pop up window. This process allows the host to stay in the conference room while recharging the account.

Yes, within the Manage My Account option, you can set up your account to automatically add additional funds to your account whenever your balance dips below a specified amount. By default, this is set up to add $25 to your account whenever your real-time balance dips below $10. However, you can change this to any amount that makes sense for your business.

In order to minimize the possibility of fraudulent usage, we have limited the maximum recharge amount to $500.

Your prepaid card allows you to connect someone who is located outside of the US. From the Conference Room link, click on Add Participant. Type in the full international dialing number with no spaces, dashes, plus signs or other characters. Typically, for international locations other than Canada, you will need to dial a country code, city code and then a local number. Ask your international participant to provide you with this information. Please note that international connections are more expensive than US connections. See rate table for more information on current rates.

Click on the mute button in that user's row on the conference room page. It will go from a mute button to an un-mute button to indicate they are muted. The participant will no longer be heard on the conference call. There must be three or more participants to be able to use the mute function.

Just click on the un-mute button again and they will be un-muted. The button will return to the original mute button to indicate they are not muted.

Click the 'mute all' link in the toolbar and every participant in the conference except the host will be muted. This is very useful for conducting training classes with a large group where you do not want to be interrupted with questions or background noise from other participants.

Click on the hold button in that user's row on the conference room page. It will go from a hold button to the un-hold button to indicate they are on hold.

Just click on the un-hold button again and they will be put back on the conference call. The button will return to the original hold button to indicate they are not on hold.

Click the 'hold all' link in the toolbar and every participant in the conference except the host will be put on hold.

Yes. Click on the remove button in the row of the participant you would like removed. The row will be grayed-out to indicate they have been removed from the call.

You can change the names of any of the participants or the name of the call itself by clicking on the name that you wish to change.

It depends on the current preferences set up for your account. If you haven't changed them, the account is automatically set up as restricted. This means when the moderator hangs up, the conference call ends. To change these settings, the moderator must log in to the conference room using their access number, conference code, and security code. Then click on the Preferences Tab to select how secure you would like your account to be. Each option gives a full description on how it affects your account.