Instructions

To Make a Call Using Ciao Conferencing:

Give participants their access number and the Conference Code.
To begin the call, dial the Toll or Toll-Free Access Number best suited to your area which are listed below.

Toll-Free:        800-617-7801

Main Number:	516-780-8131

Midwest area:	502-638-2774

Midwest area:	773-341-7058

North East area:	516-620-1129

North West area:	206-792-0231

N.Calif area:	415-325-4036

S.Calif area:	213-291-0301

South East area:	404-704-0469

South East area:	678-805-0451

South East area:	704-271-1066

Southern area:	225-341-3051

  

The following are International Access Numbers. If you are calling from one of the following countries, please use the corresponding access number.

  

International Access Numbers:

ARGENTINA - BUENOS AIRES           0(11)52543434
AUSTRIA                            0(720)360587
AUSTRALIA - SYDNEY                 0(2)90370207
BELGIUM - ANTWERP                  0(3)8080205
BRAZIL - RIO DE JANEIRO            0(21)35219731
CANADA - CALGARY                   1(403)7707859
CANADA - MONTREAL                  1(514)6673585
CANADA - TORONTO                   1(416)8000658
CANADA - VANCOUVER                 1(778)7856847
El SALVADOR                        0(21)131754
FINLAND - HELSINKI                 0(9)42597830
FRANCE - PARIS                     0(1)79974622
GERMANY - BERLIN                   0(30)700150983
GUATEMALA                           (2)3535423 
IRELAND - DUBLIN                   0(1)5262887
ISRAEL - TEL AVIV                  0(3)7219192
ITALY - ROME                        (06)62291710
JAPAN - TOKYO                      0(3)45801806
MEXICO - MEXICO CITY              01(55)46242449
NETHERLANDS - AMSTERDAM            0(20)8080075
NORWAY - OSLO                       (2)1075071
PANAMA                              (8)365402
POLAND - WARSAW                    0(22)3987498
SPAIN - MADRID                      (911)876746
SWEDEN - STOCKHOLM                 0(85)2500857
SWITZERLAND - ZURICH               0(43)5004238
UNITED KINGDOM - LONDON            0(20)71009604


 If you are the first person on the call (the moderator), you will be asked 
    to enter the Conference Code and the Security Code (3 digits).

Your Call is Now in Progress.

Up to 50 participants may join the call by dialing the access number for their area and entering the Conference Code. If a participant is calling in from the U.S.they may either use the local access or toll free number, 1-800-617-7801. If a participant is calling in from an international destination they may use the local access number or dial the U.S. toll number 516-620-1129.(Please note when dialing this number normal toll charges will apply).
Participants are added to the call with an announcement tone.
With the default settings, the call will end when the moderator hangs up.
Your settings can be changed to allow the call to continue without the moderator.
See "Set Preferences" below

Remember to keep your 3-digit Security Code private to protect your account.

To Make a Call Using The Conference Room:

If you have already created an account, log in at the "My Account" area on the Home Page. To log in you will enter your email address and password. On the next screen click the Conference Room tab. Enter your toll or toll-free access number, conference code and if you are the moderator you will enter the security code (3 digits). At the following screen, select "Conference Room", now enter your name and phone number and a call name (call name is your choice and is an excellent way to keep track of the purpose of the call).

You may now add up to 50 participants by selecting the "Add Participant" button from the menu bar. Fill in each participant's name and phone number. The "Sidebar" option allows you to speak with individuals before adding them to the call. Select "Accept" to have them join in!

Without "Sidebar" option, participants may join in the call and they are added with an announcement tone

If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

To Add International Participants:

To add a participant outside the U.S. to your conference call, you may either have that participant call into our U.S. toll based International access number (or the international access number for the city from which they are calling), or you may dial out to that person through our Conference Room and use the "Add Participant" option to call your international party.

If you are having the party call in, then the party will dial the US based International access number 516-620-1129, and at the voice prompt enter the conference code provided by the moderator. The party will then be placed on the active conference call. Please note that the 516-620-1129 is a toll based number and the party calling in will pay normal toll charges for a call to the United States.

To use the Conference Room to add an international participant, log in to your account at the "My Account" area on the Home Page. To log in you will enter your email address and password. On the next screen, click "Moderator Login" next to the account you wish to start a conference with. (If you click on Conference Room tab, you will need to enter your toll or toll-free access number, conference code and PIN (3 digits)) At the following screen, select "Conference Room", now enter your name and phone number and a call name (call name is your choice and is an excellent way to keep track of the purpose of the call). Then click on "Add Participant" and enter the required information. Your party will be called and added to your conference with an announcement tone.

The moderator will be billed the standard rate per minute for each participant, whether they are US or internationally based.

Note: When adding participants to a call you may "add with a Sidebar" or not. Once you have clicked "Add Participant" you will see your option to choose sidebar. If you add a participant "with Sidebar" please notify all other participants currently on the conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by unchecking the box "add with sidebar."

Web Enhanced Mode Call Controls:

Participant Mute - The participant can still hear the call but cannot be heard by others on the call.

Participant Hold - The participant cannot hear the call or be heard by others on the call.

Participant Remove - Removes a participant from the call.

Open Notepad - Opens a notepad that allows you to make simple notes during a call and email them to yourself and/or participants of the conference.
Call History - Retrieves information about a past call anytime you want - including participants and their phone numbers, time, length and cost of each call.

Set Preferences - There are three main account preference options:

Open Account - A user (other than the moderator) may start a conference call with only the Conference Code. The call will continue after the call manager (the person who starts the call) hangs up. Note: The sidebar option will be disabled.
Secure Account - A user needs both the Conference and Security Codes to start a call. The call will continue after the call manager hangs up.
Restricted Account (default) - The user needs both the Conference and Security Codes to start a call. The call will end when the call manager hangs up.

Lost or misplaced Passwords:

Please click on "Lost Password" at the Bottom of the My Account area. You will be asked to enter the email address you provided when you initially signed up. Your password will be sent to that email address.

Lost Conference Codes and PIN's (3 digit):

Log in under the My Account Area, then click on Conference Code and PIN Manager. You will then be able to review all of the Conference Codes and PIN's registered to your account.